Terms of Service

Terms of Service

Effective Date: 4/9/2026

Business Name: Panthera Couture

Welcome to Panthera Couture. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Overview

These Terms of Service govern your use of our website and services. By visiting our site and/or purchasing from us, you agree to these terms.

If you do not agree, please do not use our website.

2. Online Store Terms

By using this site, you confirm that:

-You are at least 18 years old or have permission from a parent/guardian

-You will not use our products for any illegal or unauthorized purpose

-You will not violate any laws in your jurisdiction

3. Products & Services

We make every effort to display products as accurately as possible.

However:

-Colors and images may vary depending on your device

-We reserve the right to limit quantities

-We may discontinue products at any time

4. Pricing & Payments

All prices are listed in USD (unless otherwise stated)

We reserve the right to change prices at any time

Payments must be completed at checkout

We use secure third-party payment processors

5. Orders & Cancellations

We reserve the right to:

-Refuse or cancel any order at our discretion

-Limit or cancel quantities purchased per person or household

If your order is canceled, we will notify you and issue a refund if applicable.

6. Shipping & Delivery

Shipping times are estimates and not guaranteed

We are not responsible for delays caused by carriers

Once an order is shipped, responsibility transfers to the carrier

7. Returns & Refunds

We accept returns within 30 days of delivery.

Customers may initiate returns through our website

We provide a return shipping label (unless it is the vendor Fast Furnishings)

Items must be returned to their original condition

Refunds will be processed after the item is received and inspected.

8. Intellectual Property

All content on this site — including logos, images, text, and design — is the property of Panthera Couture and may not be used without permission.

9. User Conduct

You agree not to:

-Use the site for fraudulent purposes

-Interfere with site security

-Attempt to gain unauthorized access to systems

10. Limitation of Liability

To the fullest extent permitted by law, Panthera Couture shall not be liable for:

-Any indirect, incidental, or consequential damages

-Loss of data, profits, or use arising from your use of the site

11. Disclaimer

All products and services are provided “as is” without warranties of any kind, either express or implied.

12. Indemnification

You agree to indemnify and hold harmless Panthera Couture from any claims, damages, or expenses resulting from your violation of these Terms.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State of Pennsylvania.

15. Contact Information

If you have any questions about these Terms, please contact us:

Business Email: lori_support@pantheracouture.com

Personal Email: pantheracouture@outlook.com

SMS Phone: 814-519-8052 or 814-281-3766

Mailing Address:

PO Box 65

Meyersdale, PA 15552-0065

United States

16. Chargebacks & Payment Disputes

By making a purchase on our website, you agree to contact us first to resolve any issue before initiating a chargeback or payment dispute with your bank or payment provider.

We are committed to resolving concerns quickly and fairly, including issues related to:

-Damaged items

-Incorrect items

-Lost shipments

-Refund requests

Initiating a chargeback without first contacting us may be considered a violation of these Terms of Service.

-Resolution Process

If you experience an issue with your order, you agree to:

Allow us a reasonable timeframe (typically 2–5 business days) to respond

Work with us in good faith to resolve the issue

-Fraud Prevention

To protect against fraudulent chargebacks, we reserve the right to provide the following information to payment processors and financial institutions:

-Proof of delivery (tracking numbers and carrier confirmation)

Billing and shipping address verification

Order confirmation records

Communication history with the customer

-Abuse of Chargebacks

Customers who initiate unjustified or fraudulent chargebacks may:

Be restricted or banned from future purchases

Have future orders canceled

Be subject to further action if necessary to recover losses

-Refund Eligibility

Submitting a chargeback may void eligibility for refunds or replacements through our store, depending on the situation.

-Contact Before Disputes

We strongly encourage customers to contact us directly so we can make things right. Most issues can be resolved quickly without involving banks or third parties.

Contact Information:

Email: lori_support@pantheracouture.com

Phone: 814-519-8052 or 814-281-3766

17. High-Risk Orders & Fraud Prevention

To protect both our customers and our business, we actively monitor orders for potential fraud or unauthorized activity.

-Order Review Process

Some orders may be flagged as high-risk based on factors such as:

-Mismatched billing and shipping addresses

-Unusual purchasing patterns

-High-value orders

-Multiple rapid transactions

-Suspicious IP address or location data

If your order is flagged, it may be placed on hold for review.

-Verification Requirements

We reserve the right to request additional verification before processing a high-risk order. This may include:

-Confirmation of billing details

-Identity verification (such as a valid ID, with sensitive information safely hidden if preferred)

-Confirmation via phone or email

Failure to provide requested verification within a reasonable timeframe may result in order cancellation.

-Order Cancellation

We reserve the right to cancel and refund any order that we suspect to be fraudulent or unauthorized.

This decision is made to:

-Protect customers from unauthorized transactions

-Prevent fraudulent activity

-Maintain the security of our store

-Shipping Restrictions

For high-risk orders, we may:

-Ship only to the verified billing address

-Require signature confirmation upon delivery

-Delay shipment until verification is complete

-Liability

We are not responsible for delays caused by necessary fraud prevention procedures. These measures are in place to ensure a safe and secure shopping experience for all customers.

-Zero Tolerance for Fraud

We take fraudulent activity seriously. Any attempt to place fraudulent orders may result in:

-Immediate cancellation

-Account restrictions or bans

-Reporting to appropriate authorities when necessary