Shipping policy
Thank you for shopping with Panthera Couture! We are committed to getting your order to you as quickly and efficiently as possible.
Processing Time
All orders are processed within 1 – 3 business days. (Monday – Friday, excluding holidays). Once your order has been processed, it will be prepared for shipment.
All orders are processed within 1 – 3 business days (Monday – Friday, excluding holidays). Orders placed before 12:00 PM EST (Monday – Friday) will begin processing the same business day. Orders placed after 12:00 PM EST or over the weekend will begin processing the following business day. Once your order has been processed, it will be prepared for shipment.
Shipping Time
We currently ship within the United States only. After processing, orders typically arrive within 2-3 business days depending on your location.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email that includes your tracking number. Please allow up to 24 hours for tracking information to update.
Shipping Delays
While we strive to meet all delivery estimates, shipping times may occasionally be affected by factors outside of our control, such as weather conditions, carrier delays, or high order volume. We appreciate your patience and understanding.
Lost or Stolen packages
Panthera Couture is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you experience an issue, we recommend contacting the carrier directly.
If Your Order Contains Multiple Items:
Items may ship separately to ensure faster delivery of in-stock products
You may receive multiple tracking numbers
Please Note:
Delivery times are estimates and may be affected by holidays, weather, or carrier delays
If you have any questions about your order, please feel free to contact us. We’re always happy to help!
Thank you for supporting Panthera Couture
Return & Refund Policy
At Panthera Couture, we want you to feel confident and satisfied with your purchase. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
· Items must be unused, unworn, and in their original condition.
· Items must be returned in their original packaging.
Easy Self-Service Returns
We offer a convenient self-return process. You can initiate your return directly through our website by following the return instructions provided in your order details.
Return Shipping
We provide a prepaid return shipping label for your convenience. Simply print the label provided during the return process and send your item back to us.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
· Refunds will be issued to your original payment method.
· Please allow 3-7 business days for the refund to appear, depending on your band or payment provider.
Non-Returnable Items
Certain items may not be eligible for return, including:
· Final sale or clearance items (If applicable)
· Items marked as non-returnable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can make it right.
Contact Us:
If you have any questions about your return or refund, please don’t hesitate to reach out. We’re always here to help.
Thank you for shopping with Panthera Couture